What does ‘Hide transcription preview’ mean? The message will still appear with the word ‘Unknown’ in place of where the name or mobile would be displayed. How does a blocked number display in the app above the message? When off, voicemails are shown individually in chronological order - organised by latest date received (newest shows first). To access their voicemails, select the caller’s name and open the voicemail you wish to review. When ‘Group voicemails by caller’ is active, all voicemails from the same caller will be grouped together. What does 'Group voicemails by caller' do? Yes, you can also group messages by sender, which makes it easy to see all your messages with that person. If I have a contact saved on my mobile will their name appear with the message? In the Spark Voicemail app, go to Menu bar > Voicemail preferences, select Enable missed call to turn this feature on or off. How do I turn on/off missed calls notifications?
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This feature enables the app to remain in dark mode, regardless if your iOS or Android device is set to light or dark/night mode. This is useful if you like the darker scheme but don’t want it on for all your apps, of if your device does not support dark/night mode.
Yes, the app has built-in support for both Apple’s dark mode and Android’s night/dark mode. We'll let you know when your voicemail has moved and at that time Voicemail App will be available for you to download. From 24 August, till near the end of October, Spark is moving customers to the new voicemail service. Mobile users can only use the app once they are on the new service. I have voicemail and downloaded the Voicemail App but I got a message saying I cant use it - why is that? This is off by default, but if turned on provides an increased level of security so that anyone who may pick up your phone can't open your voicemails. This option will ask you for your device security information each time you open the app. Prepaid customers must add the subscription via the Spark app or chat with us, before downloading the app. For customers on Prepaid mobile plans you pay a subscription fee of $1 per 28 days.
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It's free of charge for customers on Pay Monthly mobile plans. This app is available on the App Store for iOS and Google Play Store for Android. They're more likely to leave a message and will save both parties from calling again or sending a text. Handy tip: In your greeting, you can let the callers know that the "Voice message will be delivered immediately to the phone". If you have the Temporary Greeting active this will always override all other greeting options. Note: The Busy or Declined greeting works only in conjunction with either the System or Personal Greeting when Active. To turn on or off, press the toggle switch.Once enabled, your callers will hear this when you decline the call. You can use this if you want to record a different message to the Standard system or Personal Greeting. This will play to the caller if you are already on a call or you decline their call. Busy or Declined Greeting – This is a greeting you can record and make active.Once selected, your callers will hear this instead of your normal greeting, until another option like Personal Greeting is selected. You can use this when on holiday, or if you want a temporary greeting to play for a period of time. Temporary Greeting – This is a greeting you can record and make active.Press save when you are finished or the back icon to go back to the My Greeting view.Enable any permissions requested by the app, for example, Enable Mic.Your callers will hear this when they leave a message. Personal Greeting – This is a personal greeting you can record.Press save when finished or the back icon to go back to the My Greeting view.Press Excludes Mailbox Name then the appropriate option to include or exclude the Mailbox name.To edit the options, press the 'Pen' icon.System Greeting – This is a pre-recorded greeting which can include or exclude your number, or your mailbox name.Select one greeting you would like to change, then follow the steps:.Note: There are three greeting types available for you to use. Select the hamburger icon at the top left of the screen if using an Android phone, or the 'three dots' menu on the right if using Apple iOS phone.
To personalise your voicemail greeting follow the steps below. Change these options in My Greeting as many times as you like. In addition, you can record multiple greetings and activate them when you're on holiday, for special occasions, during different seasons, or to keep things fresh.
Reassure callers they have reached the correct number by recording a personalised greeting – its quick and easy to do!
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